decoded_ Something for your mind… Something for your mind…

July 23, 2010

iTunes video problem, fixed, solution.

Filed under: General — decoded_ @ 8:49 am

This is the broken, messed up, corrupted, pixelated, blocky, green, purple with black dots and lines video I see when I try to play any videos or video podcasts in iTunes at the moment, I can hear the audio ok, but the video is messed up.

This started after version 9 of iTunes, current version is 9.2.1.4.

If I right click and select full screen when playing a video, I can actually see it fine, but it’s messed up like that above, at smaller sizes, and when played either inside iTunes or in a separate window. The same video files play fine with QuickTime, WMP11, or VNC etc.

I’m running Windows XP Pro SP3, with a ATI Radeon HD 4300/4500 video card, and Catalyst 10.6 drivers.

Yeah, my gaming video card, a Nvidia GeForce 8800GTX died a few months back, I’m currently saving $ for a ATI Radeon 5970 so I can play games again properly, OS holiday is going to delay this.

I couldn’t find any mention of others with this video problem in iTunes, looking/searching on the Apple iTunes for Windows forum on the Apple site, and I’ve been Googling around for a few weeks looking for a solution.

Last night I came across a page that suggested the following for general video playback issues with iTunes on Windows, XP, Vista, Windows 7 etc.


1. Close iTunes.
2. Go to Windows Control Panel (Start > Control Panel).
3. Double click QuickTime.
4. Go to the Advanced tab.
5. Remove the tick on Enable Direct3D video acceleration.
6. Select Safe mode (GDI only).
7. Click Apply, OK.
9. Reboot.

I tired it, and it worked, it fixed my problem, videos play again via iTunes. Not sure why/how this fixes the issue, or if it’s an iTunes or video drivers issue, but all is good now.

I Hope this helps someone else out there.

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